Frequently Asked Questions
Shipping
USA
We offer standard (5-8 business days) shipping in the U.S. for a fee of $4.99. Orders over a $100 ship free within the U.S.
Ballsy Beau cannot take responsibility for any orders that are lost or stolen during its shipment to you.
International
We offer standard international shipping (6-18 business days) for a fee of $24.99
Ballsy Beau is NOT responsible for any customs or tariff fee/import duty that may be imposed.
USA
We offer standard shipping in the U.S, which takes between 5-8 business days. We always strive to ship all our orders within 24 hours from when the order was placed.
International
We offer standard international shipping which takes between 6-18 business days. We always strive to ship all our orders within 24 hours from when the order was placed.
As soon as your order is shipped (usually within 24 hours) you will get an email with a tracking link to follow your order.
Returns & Guarantees
At Ballsy Beau, we put our heart and soul into creating top-notch products for your furry best friends. We truly hope your pup loves them just as much as we loved making them!
But if for any reason you or your pooch aren't completely satisfied, we've got your back. You can return any unused items in their original condition within 30 days of receiving your order, no questions asked.
Just shoot us an email at care@ballsybeau.com, and we will be happy to help you out with the return process.
We want every customer to have a tail-waggin' good experience with Ballsy Beau. Don't hesitate to reach out if you have any other questions or concerns!
At Ballsy Beau, we're all about happy pups and pet parents. We're confident you and your pup will go mutts over out products. But if for any reason either of you aren't 100% happy, just let us know. Within 30 days of purchase, we'll refund your order, no questions barked.
Sizing
Finding the perfect fit for your pup is a top priority at Ballsy Beau. That's why each product description includes measurements in both inches and centimeters to guide your size selection.
We've also included sizing examples on our product photos, showing different breeds modeling our gear. This allows you to get a clear visual of how the sizes look on similar-built dogs.
With detailed measurements and visual sizing guides readily available, you can shop confidently knowing you're picking out the ideal fit for your furry friend's comfort.
At Ballsy Beau, we want to ensure you get the perfect fit for your furry friend. Simply grab a measuring tape or string and ruler to take two key measurements:
- Neck Girth: Wrap the tape around the widest part of your pup's neck, typically where their harness sits.
- Chest Girth: Wrap around the widest part of their chest, just behind their front legs.
These measurements, combined with our detailed sizing charts for back and chest length, will guide you to the ideal size for maximum comfort. We've made sizing easy so you can shop confidently, knowing your pup will feel great in their new Ballsy Beau gear.
Product & Care
At Ballsy Beau, we know your pup loves to play and get a little messy - and that's perfectly okay! Our products are designed for even the most energetic dogs.
When it needs a refresh, simply hand-wash with mild soap and let it air dry. This gentle cleaning method will keep your Ballsy Beau purchases looking great while extending their life.
So let your dog live their best adventurous life knowing you can easily wash off any dirt and grime. We've got the cleaning covered so your pup can stay active and have tons of fun!
Contact Us
Have a question about our gear, need sizing help for your pup, or just want to show off pics of your pup in our products? Shoot us an email at care@ballsybeau.com! We're a small, tight-knit team who responds promptly to every message with personalized solutions.
We've got your tail, so don't hesitate to reach out. Let's connect over our shared puppy love!